Our clients come from some 190 countries, and comprise many of the world’s best-known enterprises, national administrations, mobile operators, banks and financial institutions, transport operators and a vast number of other industries looking for gains in efficiency, security and simplicity.
Trust is fundamental to our relationships with our clients. Ultimately, everything we do is founded on the trust we’ve earned from them over many years – managing their data so that their consumers can enjoy our solutions in complete security.
Serving our clients also means being attentive to their needs and aspirations. To ensure we do this in a rigorous and systematic manner, we commission an annual listening program – the “Tell Me” survey – which includes interviews with customers who rate their satisfaction with various aspects of our business. This provides a wealth of data, helping us to measure our performance and improvements, and influencing our strategic direction. In 2013, 86% of our clients said they were “satisfied” or “very satisfied” with Gemalto.