Customer Confidence and Testimonials


At Gemalto we take our customer feedback very seriously.

Every year we conduct a Customer Confidence survey where we measure how well we have been performing and meeting the expectations of our customers, identify improvement areas and also assess our customers’ future strategic priorities and the things most important to them.

This allows us to constantly adapt ourselves to our customers’ needs.

For the past 10 years, we have been using the WHY INDEX* as our Customer Confidence benchmark.

In 2016, we achieved a WHY Index of 706 on a scale of 1000, a score that reflects a   high degree of confidence from our customers, and well above the  average of companies using this rating.

Our customers also highlighted the reasons why they like to work with Gemalto and we will constantly strive to maintain those qualities while improving in those areas which  have been pointed out.


 
quote 

“Gemalto has the best production site among all the TIM SIM suppliers, and for sure it is reflected in the final product quality.”

TIM BRAZIL
Carlos Batista
Service Creation Director


 
quote 

“Excellent services, excellent products, excellent care.”

COLSUBSIDIO
Martín Gonzalez
Coordinador Vías de Pago


 
quote 

“Gemalto offers the best support any time we need to place order outside regular lead times or reschedule planned deliveries without prior notice.”

Advantech B+B SmartWorx s.r.o.
David Veverka
Supply and Distribution Chain Manager


 
quote 

“Gemalto is always on CTBC's side and provides us really valuable suggestions. In CTBC's view, worldwide experience is Gemalto's key asset.”

CTCB
Yi-Cheng Liu
CEO


 
quote 

“Very good in service: responding fast; very helpful in our R&D activities. Some service providers even specify that they wish to get the card from Gemalto.”

CT CHINA
Chengzhi Wang
R&D Department Hardware Support Manager - Internet of Things Branch


 
quote 

“Where the competition said "not possible", Gemalto delivered.”

BARCLAYS BANK PLC
Kelly Burton
Global supplier manager


 
quote 

“Gemalto is always ahead of the market”

INTERSWITCH NIGERIA
Jonah Adams
CSO


 
quote 

“Gemalto is the most trustworthy, reliable partner. Gives you security in the business.”

ORANGE SPAIN
Alberto Anton
Gerente de Innovacion


 
quote 

“Consistent, transparent and World Class service, which delivers exceptional products to our customers.”

STANDARD BANK
Ansley Sirkhot
Outsource Processing / Card Production and Development


 
quote 

“Gemalto is very advanced with regard to innovation and technology. Gemalto is also very passionate with regard to its business and client service.”

NEDBANK
Avesh Maharaj
Vendor Manager


 
quote 

“Large product portfolio, good quality of implemented solutions, very good contact with the representatives of Gemalto - their desire to find solution expected by the customer.”

MBANK
Jolanta Olejnik
Operations Manager


 
quote 

“Security. Reliable solutions. Difficult to find a competitor of the level of Gemalto.”

ORANGE SPAIN
Alberto Anton
Gerente de Innovacion


 
quote 

“Conceptual thinking, great research and great insights.”

KNAB (AEGON BANK)
Frits Drost
Commercial Director


 
quote 

“Good relation since 15 years. 100% happy with the service level.”

YAPI VE KREDI
Serkan Ulgen
VP Retail Banking


 
quote 

“The best among vendors. Gemalto reacts very quickly and accurately.”

KDDI
Takuo Seki
Manager


 
quote 

“Talking about authentication I would recommend Gemalto. Banamex and Gemalto have a relationship of around 11-12 years.”

BANAMEX
Eusebio Sanchez
Security Manager