Customers and Consumers

Customer Focus

A relationship based on trust
We base our relationships with customers on trust. This is vital whether they work in telecoms, public service or finance. Customers must feel confident we can handle sensitive data relating to their citizens, subscribers, banking card holders, employees and so on. They need to trust us to deliver the right products and services to their end-users – and provide support for any problems.


At Gemalto we work hard to earn this trust. So we design our strategy and everyday operations around customer needs. We also interact with customers in an open and transparent way. For example, in 2010 we shared strategic information and future plans with them. And having consolidated our business “post-merger” in recent years, we’ve provided genuine stability and continuity. This has brought progressive growth in customer confidence for all our businesses worldwide.