Regional sites:
Specialized sites:
Given the importance of digital security in the modern world, it’s vital that we
perform to the highest quality levels.
For several years Gemalto has operated a proven and stable quality management
system. In 2010, ISO 9001 quality certification was awarded to two more sites at
Burlington (Canada) and Moscow (Russia).
We also continued to develop our “Lean Six Sigma” culture. This follows the 2009 merger of teams delivering quality, security, health, safety and environment with our “World Class Manufacturing” group. The merger created a single, 60-staff unit to protect stakeholders and enhance quality. The unit, whose members have undergone comprehensive training, also anticipates new regulations and standards to ensure Gemalto complies with best practice.
The “Operations Excellence Award” is another important quality program. In 2010 this involved 65 Operations teams worldwide competing to identify the best contributions to customer satisfaction, quality, service and cost improvements.
Our production team in Cuernavaca (Mexico) won the gold award for delivering a major increase in service and productivity for its telecom line. This has enhanced customer relationships and brought high levels of customer satisfaction.
Alongside positive Tell Me results, over the last two years we’ve seen a 25% reduction in the overall number of significant customer claims.
Quality is central to our working methods. We operate on a “make-to-order” rather than a “make-to-stock”, basis. This means we source raw materials according to customer requests. We make components based on functional specifications. And we create bespoke products tailored entirely to customer needs. Throughout 2011 we’ll be working to improve our “on time versus request” (OTR) performance focusing on punctuality and quality in the delivery of our products.
