Sustainability

Key objectives	Targets	Due dates	Full Year 2010 Performance Summary
Develop company reporting and communication about Sustainability	• Develop sustainability dedicated internal and external web sites / pages	2010	• Creation of CSR web pages on our intranet and improvement of our sustainability pages on Gemalto.com
	• Produce our initial UN Global Compact communication On Progress (COP)	2010	• Our first COP has been issued in July 2010
	• Publish the initial Gemalto Sustainability Report” based on 2009 results. Report Yearly on sustainability	2010 2011	• First report published in November 2010
	• Improve Gemalto CSR dashboard and related data collection internal systems	2010 to 2012	• 20 indicators identified and collected for the initial sustainability report
	• New objective: Perform a “methodical” CSR risk & Opportunity analysis	2011	• Other 2010 main achievement: “Gemalto Sustainable Development Day”, our annual company-wide awareness event, focused on Gemalto’s CSR engagement
Deploy “Crisis Management” best practices”	• Deploy crisis management training sessions worldwide	2011	• Full Crisis management training sessions held on-site (USA, Brazil, China, 2 in France, Czech Republic). 403 employees were trained either physically or via webcast.
Deploy “Crisis Management” best practices”	• Publish Crisis Management Framework and related information on internal website	2010	• Crisis Management Framework published on our intranet.
Deploy “Responsible Purchasing best practices”	• Formalize the way we monitor suppliers’ business practices in Human Rights and Labor Rights	2011	• Formalized approach defined for 2010 and applied to key suppliers
Deploy “Responsible Purchasing best practices”	• Apply Gemalto’s “Ten Golden” purchasing rules for all key suppliers	2011	• Purchasing Charter defined for 2010
Continuously improve our products and services	• Maintain a high level of customer confidence (Tell Me survey)	2010	• Tell Me survey: 410 face-to-face interviews conducted; average survey score of 712 “best in class” against our global peer group
	• Extend ISO 27001 certifications for sites worldwide on a case-by-case basis	2010	• No new ISO 27001 certification in 2010
	• Extend internal levels of security to companies recently acquired by Gemalto	2010 to 2012	• In progress
	• Reach 90% OTD (on time delivery/commitment) and 80% OTR (on time delivery/requested)	2010	• In progress
	• Launch www.justaskgemalto.com in Portuguese for the Brazilian market	2010	• www.justaskgemalto.com in Portuguese launched in October 2010
Develop people Safety	• Continue roll-out of OHSAS 18001 certification to other card production sites	2010 to 2012	• Two more sites certified OHSAS 18001
	• Extend “Defensive Driving” training program to 25% of employees	2011	• Defensive Driving training to 17% of employees end of 2010
	• Reduce accidents/injury results (event quantity and severity)	2010	• Confirmed 2009 result with a further 25% LTI (events with lost time) reduction compared to 2007 and 2008 • 15% reduction in accident average severity versus 2009
Develop employee skills and satisfaction	• Encourage the promotion of women to senior management positions	2010 to 2012	• Career opportunities program launched in France
Develop greener and safer products	• Offer end-of-life recycling channels for PVC cards in Europe	2010	• Recycling channels for PVC cards implemented in France (limited interest from customers)
	• Develop products using greener materials for card bodies (PLA) and packaging (cellulose)	2010 and 2011	• PLA qualified for GSM products. PLA development continuing for payment cards and cellulose wrapping
	• Develop and industrialize SIM products in smaller form factors	2010	• “Half-card” and “plug only” products represented more than 7% of total GSM production
	• Extend the carbon neutral card scheme to more plants	2011 and 2012	• Worldwide deployment of Carbon footprint (10 sites): preparing offset offer in EMEA and ASIA
	• Reduce the environmental impacts of material procurement and product delivery	2011 and 2012	• Several projects started toward more sea freight
Implement “Best in Class” practices for environmental care	• Continue deployment of the ISO 14001 certification roadmap to other manufacturing sites	2010 to 2012	• A new site certified ISO 14001 (Meudon in France)
Implement “Best in Class” practices for environmental care	• Develop a user-friendly process for REACH legal compliance monitoring. Prepare for GHS* * (Global Harmonized System of Classification and Labeling of Chemicals).	2010	• REACH compliance management system in place.
Global training to GHS requirements	• Reduce water and energy consumption by 5% per m² versus 2009	2010	• 5.2% reduction for energy. 17% reduction for water (12% in terms of M3 per employee)
	• Conduct a company-wide carbon footprint analysis (at least 6 more sites in 2010)	2010 to 2012	• C02 footprint analysis at 8 more sites. Ten completed by end of 2010
	• New objectives: - Reduce GHG emissions by 10% - Reduce GHG emissions for freight and people transportation by 20% * (Greenhouse gases)	2011-2013
Increase our involvement in society	• Focus “Your World” program on Social & Environment individual or collective projects	2010	• In 2010, 58 social and environment projects were funded through the Your World program.