Notes from the field


​​​​​​​Our DDL development and project management teams are working hard in coordination with NIST and the project champions in each of the four jurisdictions to get the pilot stages underway. Check back often for updates on current action items and to read about specific happenings as we move through the DDL pilot development and implementation process.​

Cherry Creek: Where Technology and Arts Combine

By Tiffany Conway, ​July 2, 2017​

Today the Cherry Creek Arts Festival brought our first truly public-facing day of the DDL pilot – and the response was incredible! Previously most of the people involved with the pilot activity had either already had exposure to the project or had received some level of education from the DMV; but today we gathered information and observed feedback from real Coloradans who were experiencing the DDL technology for the very first time. 

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As a partner to the Colorado Lottery Division, which sells lottery tickets from their Dream Machine truck at the festival, we set up a booth-style proof-of-age verification demo. Throughout the day we spoke with festival goers of all ages, backgrounds, demographics and technology profiles to gauge the public perception of a DDL. Almost everyone was, at the very least, interested in learning about and seeing the new technology; and the ​consensus seemed to be that moving the driver’s license to a mobile format made sense given the ever-growing dependence on smartphones. 

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​Though we were not able to actually enroll members of the public (the pilot is still limited to a closed audien​ce), we had countless people ready to hand over their plastic license while saying “I’m ready – set me up!” The Cherry Creek Arts Festival was a great way to end our week in CO and brought a renewed energy to the DDL pilot project team to get a sense of the excitement in the Denver community at large.​​

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Colorado Pilot Day 3 Brings a Trip to the DMV

By Tiffany Conway, ​July 1, 2017​

After a successful week of verification activity, it was time to bring the DDL back to the Colorado DMV. We set up an enr​ollment station in one of their new Denver area facilities and processed DDL enrollment in a procedure almost identical to a real-life scenario. DMV volunteers – both from that particular DMV location, as well as some surrounding locations – came to get their picture taken and enroll their phones to get their very own DDL. 

​We also had several key fraud investigations personnel onsite, who gave us feedback and perspective on some of the issues they encounter with fraudulent credentials and purported identity thieves that come into the DMV. 

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After successfully enrolling, we asked our new pilot participants to walk through a simulated law enforcement scenario, with a top special investigator from the state’s gaming control division. As a fully authorized law enforcement officer, this investigator walked us through several different types of interactions he would have in his day-to-day job of verifying identity and age of those wishing to partake in Colorado’s gambling and gaming entertainment. 

As someone who greatly depends on mobility, reliability and ease-of-use, the special investigator brought a lot of unique perspective and provided a great test-case for law enforcement interaction. He was very excited about the prospect of being able to verify in-state and, eventually out-of-state credentials in a more reliable and fool-proof manner. ​

​Picking Up Momentum with CO’s DDL Pilot​

By Tiffany Conway, ​June 30, 2017​

Today brought another great day of DDL activity in Colorado, beginning with proof-of-age verification at a local convenience store in the downtown Denver area. Our verification equipment was set up at Capitol Convenience, a trendy urban corner-store situated near the state’s capitol building with an eclectic and young customer-base. 

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We processed multiple users through the proof-of-age scenario and took some time to speak in-depth with the store owner and check-out manager. 

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This location made for a particularly interesting use-case because the store owner was initially skeptical of the concept of a digital driver’s license and was wary of the implications it could bring. However, upon completion of the demo day, he was relieved to find the solution easier, faster, and more secure than he had anticipated – and we were happy to have one more supporter of our DDL technology in the area!

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Later that afternoon, we made our way to the Colorado Lottery’s Denver Claim Center to work with them on adding DDL age verification onsite – both for those wishing to purchase lottery tickets, and for individuals coming to claim cash prizes. 

Having heard about the project in advance – as part of the Colorado Department of Revenue – much of the staff at the claim center was quite excited to see and test the new technology. Multiple employees enrolled in the pilot and had their DDLs ready to go on their phones. 

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After running the tests, we surveyed the group and conducted some one-on-one interviews to get a better feel for their opinion on the technology. The Denver Claim center was a great end to a successful day of DDL testing, which left all of us with a winning spirit… Getting a chance to check-out the exclusive “Winner’s Room” at the claim center didn’t hurt either!

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Colorado DDL Goes Live​

By Tiffany Conway, ​June 28, 2017​

This week is a momentous week, not just in the state of Colorado, but in the roadmap of Digital Driver’s License technology across the country. Having successfully enrolled and activated all of our Colorado pilot participants over the last couple weeks, we had our first live activity today to test the various use cases in the state. 

Our first visit was to a King Sooper’s grocery store in Denver where we tested the proof-of-age feature as it would be used to purchase lottery tickets or other age-restricted goods. We trained the friendly King Sooper’s staff on how the verification process works and then shortly after, ran our first live DDL verification with a pilot participant. 

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The day’s excitement continued with a visit to two local liquor stores – Amendment XXI and AppleJack Wine & Spirits. At both of these locations we conducted multiple tests with live users to demonstrate the process flow and user experience for both the merchant and licenseholders. We had some great live learning experience as we tested a wide variety of smartphone devices belonging to individual users and operated in multiple variable environments, which helps us continue to refine the solution and process. Thanks for getting the pilot off to a great start, Colorado!​

AAMVA Region IV Conference Panel Presentation

By Tiffany Conway, ​M​ay 24, 2017​

We were thrilled to have the opportunity to speak about digital driver’s licenses at the American Association of Motor Vehicle Administrators (AAMVA) conference for their Region IV members this week in Seattle. As part of a panel presentation focused on emerging technology trends that are impacting the driver and motor vehicle sector, Gemalto's Steve Purdy spoke alongside one of our Region IV partners, Bonnie Fogdall from Idaho Transportation Department. 

​They shared market analysis of the mobile identity trends and discussed decision-making criteria for jurisdictions who may be considering conducting a DDL pilot or feasibility study. Bonnie provided some first-hand expertise about what made Idaho decide to tackle this endeavor, and some of the lessons they have learned thus far in working on the pilot. Lastly, they gave the audience a glance at a recommended implementation flow to provide guidance to jurisdictions learning to understand the steps in the process. 

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​NIST Technical Review and Privacy and Risk Assessment Methodology

By Tiffany Conway, ​M​ay 20, 2017​

As part of the requirements of the DDL grant, another critical component of our project progress is the technical review and Privacy and Risk Assessment Methodology (PRAM). This session brings the NIST project sponsors together, partially onsite and partially via the wonder of video-conference, to discuss certain elements of the solution that deal with user privacy and the proper handling of personally identifiable information (PII). This assessment took place during a full-day session where we demonstrated the end-to-end DDL enrollment process and explained the technical details behind the in-field use-cases. This allows NIST to provide feedback and guidance to ensure proper protocol is being adhered to, and that all user privacy and personal information is protected throughout the phases of the DDL pilot. 

Some of the key elements and objectives of the PRAM framework include:
  • A common vocabulary concerning privacy risks and the implementation of privacy principles.
  • A means for bridging the gap between high-level principles and practical implementation of privacy protections.
  • Three privacy engineering objectives – predictability, manageability and disassociability – that enable effective privacy risk management systems.
  • A methodology that enables agencies to identify and quantify privacy risks.
  • A methodology that yields repeatable and measurable results and allows agencies to prioritize and allocate resources to achieve their missions while also minimizing any adverse impacts on individuals and themselves.

​In addition to laying the groundwork for the PRAM, during this session NIST performed a detailed review of the technical architecture and specifications our DDL solution employs. They reviewed the data communication protocol, information transfer mechanisms, data encryption, and back-end process flow. This review, and subsequent green-lighting from NIST, represents a key achievement in the solution development and overall project progress.

Individual Jurisdictional DDL FAT Sessions​

​By Tiffany Conway, ​M​ay 16, 2017

This week brought all of the jurisdiction​s once again to the beautiful city of Austin for a critical step in the pilot deployment process. Specific days during the week were dedicated to each of the jurisdictions on an individual basis to allow for deeper discussion about their unique progress and application of the pilot. ​

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Commonly referred to as FAT, or factory acceptance test, this milestone serves a few key object​ives. First, it allows the jurisdiction to walk through the entire DDL enrollment, issuance, lifecycle management and use case demonstration from end-to-end using real equipment and applications modeled just like what the DMV would implement. This allows for a comprehensive view and understanding0 of each element, and provides them an opportunity to provide feedback in the context of the entire process. The FAT session also allows Gemalto to share project status updates and to revise or solidify the timeline with the DMV’s direct participation. Lastly, the FAT serves to provide clear, agreed upon next steps and structured deliverables for each of the responsible parties to ensure the progress remains on-track. 

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The jurisdictional FAT session is a cornerstone in the Gemalto project implementation process and the successful completion represents a significant milestone in the pilot. We are always happy to spend time with our partner jurisdictions, but we are even happier when that time can be so productive and lead to strong progress on our project! 

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Maryland liquor board & law enforcement workshop

​By Tiffany Conway, ​April 18, 2017

More developments are being made in Maryland, where a workshop was held at the Motor Vehicle Administration Headquarters in Glen Burnie. Representatives from the liquor board and law enforcement personnel came together to further discuss planning of the DDL activity, including logistics and settings for testing.  

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At the workshop, we had a lot of discussion surrounding the optimal location and details of the law enforcement testing, and discussed how best to gain insight into collecting feedback. Prospective vendors for the July staging of liquor and tobacco sales were deliberated, highlighting the DDL’s uses outside basic traffic control. In the meeting, it was determined who the ideal participants would be for these activities, and the enrollment process will open soon.

Second level workshop with Colorado

​By Tiffany Conway, ​April 6, 2017

Exciting activity is abuzz in Colorado this week! The workshop, hosted at the DOR office in Denver, brought together for the second time representatives from the liquor board, gaming authority, lottery commission, and the DMV. These participants continued to hone in on the details and logistics of each of their respective areas. 
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Multiple merchants and partners were confirmed for both lottery sales and liquor/tobacco sales, as well as two area casinos that have agreed to test the technology for proof of age verification in their facilities. 
The timing of the DDL activity was further defined, as the Cherry Creek Arts Festival held in early July was discussed as a possible targeted event where DDL usage could be tested for the sales of lottery tickets. To optimize staged activity timing and build on the DDL momentum, we will continue to target this timeframe with efforts for other pilot testing opportunities. 
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Additionally, at the workshop the DMV explored the enrollment process components and began the recruitment of their pilot participants shortly after the conclusion of the workshop.

Workshop with Idaho Transportation Department

​by Tiffany Conway, March 23, 2017​

This week we met with the Idaho Transportation Department (ITD) to begin scoping out the details of their pilot elements. We discussed the process of selecting participants, how we can enroll them and enable each of them to get a DDL, and how we will collect feedback from them throughout the course of the pilot. Representatives from ITD, the Idaho Liquor Control Board, and the Idaho State Police were present. 
The law enforcement discussions centered around the details of staging the law enforcement DDL verifications with the Port Authority to bring representatives from multiple law enforcement agencies in the state to test the technology and the various use cases. The Idaho liquor control board brought forth the idea of also using DDL verification for the sales of lottery tickets, which are sold at the same locations as alcohol. Considerations were also given to the implications of the particular point-of-sale terminals used by these various merchants. 
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ITD and these key ecosystem players will continue their effort by brainstorming ideas and opportunities to test the use cases of DDL with their pilot participants.

Colorado First Workshop​​

By Tiffany ​​Conway, February 6,  2017

​Colorado continued to push their project forward at their workshop, exploring the details of the current phase one pilot plans, as well as future use cases of the DDL. 
This workshop brought together the pilot sponsors, as well as the liquor, gaming, and lottery control boards. These stakeholders worked together to establish the foundation for how the DDL pilot will run in each of their respective areas. 

Colorado DDL Pilot

Maryland & District of Columbia Workshop Highlights

By Tiffany Conway, January 25, 2017​

Things are really starting to take shape with the progress made at the joint Maryland and DC workshop, held at the Maryland Motor Vehicle Administration headquarters. 
Participants from both jurisdictions and NIST joined law enforcement personnel and TSA to start discussing the ins and outs of how the pilot implementation of test use cases will be orchestrated. 
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Additionally, r​​​​epresentatives from the Maryland state liquor board were present to discuss implications for the purchase of age-restricted goods. Marketing and communications strategies were also more clearly defined, relative to specific local considerations.

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Join​t Jurisdiction Kickoff Highlights

By Tiffany Conway, December 5, 2016​

The initial pilot kick​​off meeting brought our four jurisdiction partners together for the first time in the beautiful city of Austin, TX. The main purpose of the kickoff was to provide a solid understanding of the DDL solution, ecosystem, use cases and pilot details. Our goal was to empower the jurisdiction sponsors to become confident ambassadors with a strong vision for the pilot.

DDL Pilot Kickoff Participants
With many topics to cover in just a short amount of time, we packed as much into the day as possible. Starting with an in-depth look at the DDL demo, we walked through each aspect of the verification scenarios and discussed in detail the various considerations for each jurisdiction. Next we jumped into a bit of the technical detail of how the DDL solution itself works. 

Later t​hat day, we switched gears to talk about marketing and communication surrounding the pilot. We explored various strategies and ideas to support the jurisdictions in maximizing the impact of the pilot. We thought of ways to see measurable results and a strong benefit from the pilot at the local level. 

To further drive this strategy definition, we conducted a “DDL Think Tank” to brainstorm together and establish a framework for next steps for each jurisdiction. 
DDL Pilot Kickoff Participants
The kickoff concluded with a mock “Quick Fire Q&A Session” that put each of our participants in the hot seat to answer some of the frequently asked questions surrounding the DDL. Everyone did a great job flexing their DDL Champion muscles and showing us everything they had learned throughout the day!