Allynis™ Managed ID - Frequently Asked Questions

Allynis Managed ID

1. What is the Allynis Managed ID?
2. Do I have the flexibility of purchasing individual service within Allynis Managed ID?
3. How secure are your facilities?
4. How do I purchase these services?
5. What kind of reporting do you provide?
6. How frequent do you provide reports?
7. Where can I obtain pricing information for the services?
8. How do I get more information about the Allynis Managed ID?

Inventory Management Service

1. What products can you manage in the Inventory Management Service?
2. Can you manage multiple types of products?
3. What is the process flow for Inventory Management Service?
4. How frequently can I request for product shipment?
5. How long does it take for you to ship the products upon receipt of Release Request?

Fulfillment Service

1. What kind of packaging do you offer?
2. Do you offer customized packaging?
3. Can I send you our packaging to deploy with the products?
4. Do you offer expedited shipping?
5. Do you handle returns?
6. Do you offer international service?

Badge Personalization

1. What do you offer in Badge Personalization?
2. What can you print on the card?
3. What kind of data can you load on the chip?
4. Can you print barcode?
5. Can you encode magnetic stripe?
6. Do you offer serial numbering of the cards?
7. Do you offer additional visual security feature on the card?
 

 

Allynis Managed ID

1. What is the Allynis Managed ID?
Allynis Managed ID is a suite of services designed to allow you to fully outsource the stock management and issuance of Gemalto strong authentication products to your users.

The Allynis Managed ID comprises the following service components:

2. Do I have the flexibility of purchasing individual service within Allynis Managed ID?
Yes, you may pick and choose the service components that best suit your specific needs. For example, you may choose Inventory Management Service with the Fulfillment Service without the Badge Personalization Service if you are not deploying badges within your organization.
 

3. How secure are your facilities?
Gemalto’s world-class facilities are trusted by financial institutions for the issuance of credit cards, by mobile communication operators for the production of SIM cards, and by government agencies for the production and inventory management of highly secure identity badges.

Gemalto’s facilities lead the industry with best-in-class certifications on security. Industry certifications include:

4. How do I purchase these services?
Please contact us at AllynisManagedID@gemalto.com and one of our service specialists will get in touch with you to advise on purchasing.
 

5. What kind of reporting do you provide?
Report content can include information such as original stock level, current stock level, volumes shipped since the last report, number of order requests since the last report, and other information customized to your needs.

6. How frequent do you provide reports?
We provide options of weekly, monthly, and quarterly reporting.
 

7. Where can I obtain pricing information for the services?
Please contact us at AllynisManagedID@gemalto.com and one of our service specialists will get in touch with you to advise on pricing.


8. How do I get more information about the Allynis Managed ID?
Please contact us at AllynisManagedID@gemalto.com and one of our service specialists will get in touch with you to provide more information.
 

Inventory Management Service

1. What products can you manage in the Inventory Management Service?
We can manage any of Gemalto’s Smart Card, Token, and Smart Card Reader products.
 

2. Can you manage multiple types of products?
Yes, we can manage a mix of Smart Card, Token, and Smart Card Reader products for you.
 

3. What is the process flow for Inventory Management Service?
The typical process flow for Inventory Management Service starts with a stocking order being placed by you. Gemalto will then produce the stocking order and place the produced stock in storage. As needed, you will send us Release Requests and we will release the required stock to you via shipments to the requested destination.

You may set a Trigger Level with us at the commencement of the program such that when the stock level has depleted beyond the Trigger Level, we can either notify you of this event to receive the appropriate restocking instructions from you, or we can agree in advance on a Replenishment Level, that we will automatically restock to, upon the Trigger Level being reached.

4. How frequently can I request for product shipment?
You may send us Release Requests for product shipment on an as-needed basis. We offer weekly, biweekly, monthly, and quarterly shipments.

5. How long does it take for you to ship the products upon receipt of Release Request?
We offer 3 day, 5 day, and 10 day turnaround from receipt of Release Request to shipping of products. Expedited service is also available for 24 hour turnaround (contingent upon destination).


Fulfillment Service

1. What kind of packaging do you offer?
Our standard packaging includes white unprinted envelops and boxes.

2. Do you offer customized packaging?
Yes, we can offer customized packaging ranging from custom printed envelops with your logo, sealed folders, and a variety of boxes.
We can also print and insert instructions or flyers with appropriate information to your end user or your end customer.

3. Can I send you our packaging to deploy with the products?
Yes, we can either create custom packaging for you or you may have your packaging shipped to us for use in deploying the products.

4. Do you offer expedited shipping?
Yes, we can offer 24 hour expedited service (US only) for any urgent needs. International expedited service varies depending on the destination country.

5. Do you handle returns?

Yes, as part of our Fulfillment Service, we have established processes to handle returns and manage shipping incidents.

6. Do you offer international service?
Yes, we offer domestic (US) as well as international shipping.

If you need global coverage, we can offer operations out of multiple global sites to improve shipping cost efficiency. The global operation offer is subject to minimum volume requirement across the various global regions.
 

Badge Personalization

1. What do you offer in Badge Personalization?
The Gemalto Badge Personalization Service includes color printing of any of the following on either side of the card:

In addition to printing, the Gemalto Badge Personalization also includes encoding of Smart Card and magnetic stripe with cardholder biographic information, digital credentials such as certificates, and biometric data such as fingerprint templates.
Security is of utmost importance to our customers and to us. We provide highly secure state-of-the-art data transfer systems that allow you to securely transmit sensitive user information to our service bureau for personalization of badges with these information.

2. What can you print on the card?
The Gemalto Badge Personalization system comprises high-end industrial grade printing equipment for high resolution printing with high color accuracy, as well as utilizing advance printing technology that not only provide higher visual quality, but also produces highly durable printing that does not wear out easily.

The Gemalto Badge Personalization Service includes color printing of any of the following on either side of the card:

3. What kind of data can you load on the chip?
The Gemalto Badge Personalization includes encoding of Smart Card and magnetic stripe with cardholder biographic information, digital credentials such as certificates, and biometric data such as fingerprint templates.

4. Can you print barcode?
Yes, we can print barcode on the card.

5. Can you encode magnetic stripe?
Yes, we can encode magnetic stripe.

6. Do you offer serial numbering of the cards?
Yes, we can either print or laser engrave sequential (or any other order) serial numbers on the cards.

7. Do you offer additional visual security feature on the card?
Yes, Gemalto offers a wide range of visual security features such as Ultra Violet (UV) ink printing, holographic overlay, and others to enhance the visual security of badges.