Fast replacement cards for travelers
For their convenience, international travelers need to be able to rely on their bank card. But what happens when they can't use it because it has been lost, stolen or damaged? The answer is in their bank's approach to card replacement. In a situation where they cannot use their card, they need a replacement card, as soon as possible, wherever they are in the world.
The Gemalto solution
Gemalto provides banks and financial institutions with a single web portal to operate and monitor their end-to-end fast card replacement service sites around the world. They don't have to deal with and coordinate multiple suppliers.
Customer acquisition and retention
Gemalto service is ideally suited for customer acquisition and retention, enabling banks to tap into the fast-growing frequent traveler market and to meet and exceed their customers' needs, irrespective of their geographical location.
Travelers can benefit from next day – and sometimes even same day –w replacement card delivery almost anywhere in the world, which means peace of mind while travelling. Replacement cards can be chip cards, magstripe cards, temporary or permanent. Gemalto's service also handles last-minute change of plan: cards can be sent to alternative addresses upon short notice requests. The cardholder experience is further enhanced with services, such as PIN and new card delivery status through mobile phones.