Personalize your services with one simple click
Internet, mobile and ePayment technologies have had a huge impact on what customers expect from their banks. And financial institutions are improving their services, to counter ever-increasing competition and improve customer acquisition and retention.
This means offering top-notch products and services and being able to guarantee they’re secure. Banks can also differentiate themselves from competitors by offering innovative personalization services which enable them to monitor card issuance and associated services online.
Issuance Manager Services
Gemalto has designed Issuance Manager, a unique web interface for interactive services in real time that supports the evolution and growth of your bank card business.
You get the benefit of card issuance monitoring to ensure 100% traceability throughout the personalization process; file transfer monitoring; card personalization follow-up such as orders and pull management; change requests; and shipment tracking. These are all backed up by a host of reporting features such as extended data, stock and comprehensive production reports. The portal can provide access to customized reports focusing on areas such as consolidated volumes, service level agreements, artwork management, VMI and inventory.
Secure and easy
As Issuance Manager is deployed as a Software As A Service (SAAS) solution, you can get benefits of the solution within a few days.
One of the features that makes the portal stand out from the crowd is its online pull option. This enables you to request a change during the card production and delivery process, meaning you can promptly respond to your customers’ needs. And by adopting this topline issuance management tool, you will be buying in to a solution that’s already been proven in the field.
So what does this all mean for your business? You’re looking at potentially slashing the time you spend on pulls and card monitoring by 50%. Plus you don’t need to worry about installing anything on your own computer system. In addition, you’ll no longer have all the hassle and cost of sending post, emails and faxes. And because Issuance Manager can be accessed by your call centers, you’ll be able to offer your card holders a direct and superior service.