Allynis e-Services

A simple, green and smart range of paperless services that translate into increased speed and security

The best ideas are those that make you wonder why they haven’t already been implemented, – and they’re also the ones you’re sure you were just about to invent yourself!

We are all used to receiving a letter saying our new card is available, and another giving us our PIN code and instructing us “not to write your PIN code anywhere”!

We can do better, faster, safer and smarter than that. The cell phone, carried today by more than 3 billion of us, can not only alert us that the new card is ready, but it also can deliver the new PIN code via a secure SMS.
 

Less paper, more security

Going paperless with PDF statements is already a strong trend for banks. It is a green action expected by a large majority of consumers. Doing the same with PIN code mailings is a logical next step. It’s environmentally friendly, cost effective and more secure.

How the solution meets security requirements

• when sending a PIN by SMS, the delivery service should include a remote process for deleting the SMS after it has been consulted by the customer.
• another digital channel (e.g. Internet connection) can also be used to communicate the PIN. In this case the bank’s website embeds the display of the PIN code, which demands a high level of encryption between the web browser and server.

And this is just a beginning. In the future, you can expect to see a multitude of these simple but very effective e-Services. All sort of alerts and key date reminders (card expiration dates, promotions, marketing campaigns, etc.) can be sent on the cell phone via secure SMS or on the web portal using strong authentication.

So while customers are always entitled to be contacted as they wish, the “old way” or the “new way”, there are lots of good reasons why banks should turn to e-Services.