Pooling identity documents and their infrastructures in e-Government programs

​​​​​​​ Pooling identity documents and their infrastructures in e-Government programs 

eGovernment strategy

Above all, the e-Government approach is a unifying and progressive one.

While each central or local administration can move forward at its own pace, the e-Government program itself must strive to combine these initiatives into a cohesive whole, while generating savings by pooling resources.

For secure digital ID documents, there is a threefold challenge to ensure they are :

  1. long-lasting,
  2. adaptable,
  3. and unifying.

This new challenge for smart ID documents will be all the more acute as more services become reliant on them, and especially with a move to pooling, where several administrations may be working with the same document. At this point the trust factor will extend into territories outside the conventional issuer / user relationship. These factors clearly point to considerable constraints in terms of security and durability.

Pooling resources

If ID documents can be pooled, so can the infrastructures, processes and services linked to them; from the registration and issuance phase, through to verification and post-issuance.

Pooling new documents and infrastructures will provide considerable savings in terms of processing costs and cutting the potential sources of non-quality in back offices.

Pooling provides a greater capacity to modernize all or part of identity, travel, health or even driving license documents at minimal cost, and to improve and develop online public services.

There's more.

Providing public and private stakeholders with a strong identification platform and providing a consistent level of security and trust will also foster the development of third-party services based on this pooled architecture. This trend will contribute to the underlying economic dynamic. 

3 recommendations

improve the deployment of remote services  

Pooling new secure documents, the national ID scheme they support and their related infrastructures, in addition to economies of scale, cutting costs and appeasing citizens’ practical concerns, aims to facilitate and speed up the deployment of e-services and the emergence of a digital society.

The challenge  is to improve the deployment of remote services while ensuring citizens take up these services. This change must enable public services to join the ranks of the best services in the private sphere, such as in the insurance, banking, or financial sectors.

Pooling secure documents and their infrastructures will then help to promote national economic growth.

The organizations in charge therefore need to implement technical and organizational solutions which promote this pooling approach.

On the strength of its involvement in the deployment of more than 100 governmental programs, drawing from the lessons learned over the years from the implementation of technical solutions deployed as part of multi-application, multi-issuer platforms, Gemalto makes 3 recommendations:

#1 Encourage initiatives

Break down barriers and encourage initiatives towards pooling of ID documents at national level. Fragmented infrastructures with several different ID documents do not lend themselves, in the long-term, to the creation of a national infrastructure of trust able to support the requirements of e-ID, an essential vehicle for the modernization and digital development of a country.

#2 Don't wait critical mass

Don’t wait to reach critical mass before launching the initiative. The initiative will grow as the concrete benefits become apparent, even if they are small to begin with, since the first areas of application are naturally limited in scope during the start-up phase. Starting out with a large number of people and organizations involved is sure to lead to interminable theoretical discussions and exposure to electoral calendar risks and constraints.

 #3 Select a solution that is flexible and collaborative

Invest now in solutions that are at once totally flexible, confidence-inspiring and collaborative.

Select a  solution that secures the multi-application multi- issuance environment and the post-issuance capabilities.

Having clear ideas about the program from the outset will give the project real potential for success.

  • flexibility is essential for any long-term project,
  • trust and collaboration are essential when several parties are involved.

Gemalto invite you to find out more about how the new secure documents and the associated infrastructures are designed with the capabilities required to supp​ort pooling and integration. ​

To have more information, download the white paper