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Commitment to quality

Every day, Gemalto’s solutions and software allow hundreds of millions of consumers to manage their digital services safe in the knowledge that they are secure. Our customers rely on these products to protect revenues, keep data and buildings secure, and to confirm identity to combat fraud. So it is imperative we operate with the highest levels of quality to ensure we deliver totally reliable services.

In 2009, we merged our teams delivering Quality, Security, Health, Safety and Environment together with our World Class Manufacturing organization. This is now one single unit dedicated to improving customer satisfaction, protecting Gemalto employees and stakeholders, improving quality and anticipating new regulations and standards to ensure Gemalto is always compliant with best practice.

As well as the obvious synergies, this single unit has helped us continue the development of a Lean Six Sigma culture. Our World Class Manufacturing approach has evolved and we are now committed to World Class Enterprise. This continues to contribute to the enhancement of our customer relationships and provides tangible benefits to the Company performance.

Environmental management

Efficient, effective manufacturing processes and responsive supply chain management are critical to Gemalto’s success as a global leader in digital security solutions. But as well as satisfying our customers’ needs, we need to be sensitive to the world around us. By managing our environmental impact, we can help secure our industry’s future. This isn’t a recent fad for Gemalto: we have audited our Environment Management System (EMS) for more than ten years now. Twenty-one of our facilities are ISO 14001 certified.

Cleaner manufacturing

Our commitment goes beyond regulatory compliance. For many years, our production facilities have focused on reducing their consumption of energy, water and hazardous materials. For example, in Shanghai, modified air conditioning has reduced energy consumption by 20%. In Singapore, a new design of pallet reduced transport weight by 25%. Overall, paper consumption at our facilities in Gemenos and La Ciotat has fallen by 56%. In the US, our PVC waste is collected and recycled to produce masts for boats. At Tczew in Poland, waste re-used, recycled, or converted to energy has increased from 41% in 2004 to 68% in 2008.

Gemalto's certifications

– ISO 9001 (Quality): 27 sites
– ISO 14001 (Environment): 21 sites
– OHSAS 18001 (Health & Safety): 13 sites
– ISO 27001 (Security): 6 sites

Carbon neutral

In 2009 we produced about 9 million cards under the carbon neutral initiative, nearly double our 2008 figure.

Our carbon footprint

Gemalto is a pioneer in CO₂ emissions, and we measure the entire Company’s carbon footprint. In 2006, our Fareham facility in the UK was audited as carbon neutral by KPMG. We were the first card manufacturer in the world having a CarbonNeutral® offer. In 2008, we produced 4.7 million cards under the initiative – rising to about 9 million in 2009. A carbon reduction program focused on logistics has been embedded into 2010 corporate objectives. And our travel booking tool allows employees to see the carbon footprint of their business trips. With an active travel policy control, we were able to reduce overall business travel by 20% in 2009. For many years our production facilities have focused on reducing their consumption of energy, water and hazardous materials.