Issue 01 / March 2009

Thank you for the confidence you show us...TELL ME* results

 

768 Confidence index !!

 

Very good results for the Public Telephony activity with a 768 confidence index, over 80 points increase compared to 2007 survey.

What customers tell us are our strengths :

  • Gemalto is reaffirmed as the undisputable leader in most of its core business

  • High levels of confidence and leadership are maintained in Public telephony activity

  • Some best in class levels of confidence are consistently reached in:

    > Business/partner management,
    > Product quality and portfolio worldwide,

    > Order management,
    > Problem handling.

 

 

What customers tell us are our main areas for improvement:

> Innovation,

> Information.

* WHY INDEX® is a combination of the SATISFACTION and IMPORTANCE stated by the customer for each area of performance

Our 2009 commitments for carry on with business excellence...

 

 

Maintain overall satisfaction level

  

A dedicated team, devoted values:

  • Customer oriented,

  • Transparency,

  • Commitment.

 

Set actions for improving weakest indicators:

  • Information

    > Newsletter implementation,

    > New catalog for our Options offer,

    > Share activity best practices.

     

  • Innovation:

    > Security chain implementation.
 

Bring effective solutions to your concerns:


> Partnership oriented,

> Benchmark analysis.

www.justaskgemalto.com

 

  

Success Story...The Qatar‘s experience

  • Qatar Telecom (Qtel),

  • Standard phone cards with SLE6636,

  • 3 face values : 10, 20 and 30 QR,

  • Market context

    > The phone cards business was almost down in 2006 and 2007.

    > In 2008, a new management arrived and a new marketing team launched specific actions to boost the sales.

    > Qtel implemented a new tarification policy and succeed to explode their sales during Q4, 2008 : 184% of their target!

     

     

          Contact

         > www.gemalto.com

         > Public-telephony.newsletter@gemalto.com

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