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Oct 12| Red Bend Software and Gemalto Collaborate to Bring Mobile Software Management Solutions to Telecom Operators

Device Management Solution

Bridging the gap from customer satisfaction to greater business rewards

Smartphone penetration is rising, opening up great new service opportunities for mobile operators.
But those opportunities come at a price. Because smartphone users are very keen to have the latest model, they tend to change phones frequently. And when they do so, they expect immediate access to their favorite services.

This puts operators’ activation, provisioning and configuration services under real pressure, and has a major impact on customer care costs.

Gemalto Device Management solution

Gemalto Device Management is a complete solution for automatic device detection and identification. It also provides powerful management features from configuration to application management, diagnostics and security on connected devices (handset, feature phone, smartphone, tablet,...). It’s designed to help operators take full advantage of service opportunities offered by the smartphone, while reducing customer care costs.

Gemalto Device Management makes a major contribution to savings, helping operators to reduce the number and duration of calls for configuration issues.

eliminate support calls