Looking for the latest smartphone, users are changing their devices more frequently, creating a direct impact on operators' customer care costs. Moreover, subscribers no longer wish to configure their devices manually, expecting an out-of-the-box experience with immediate access to their favorite services.
Gemalto’s Device Management solution enables operators to remotely manage the entire life cycle of a device, significantly reducing support costs, considerably increasing data revenue, and maximizing customer satisfaction.
More than 100 operators around the world use Gemalto’s DM-Center, and rely on it for a range of use cases including:
The DM-Detect server provides device-tracking features to keep subscriber and device information up to date using one of the following methods:
At the heart of Gemalto’s DM-Center is the industry’s largest device repository with a knowledge database of 20,000 identified devices such as smartphones, tablets, M2M devices, etc. Up to bi-weekly deliveries with hot upgrades keep the solution up to date with the latest models released.
Thanks to this library, DM-Center can automatically identify and configure mobile devices on the network. This ensures that subscribers enjoy a smooth and simple transition to a new device, and that operators achieve significant support cost savings.
Gemalto provides powerful tools, based on more than 500 device capabilities, to give a clear view of the installed devices base, to build targeted customer lists for promotional campaigns, and to define device-based business rules in operator back-office applications. As such, Gemalto can help boost the effectiveness of user campaigns and maximize VAS revenue for operators.
Helping you grow data income and maximize customer satisfaction