Business and customers

​​​​​​​​​​​​​​​​​​​​​​We're constantly developing our business in line with our customers' evolving needs - working with them over the long-term to develop secure and innovative solutions for their end-users.


Data security

Our approach to s​​ecurity​ encompasses both our own data and that of our customers. We focus on the physical security of our premises and the logical security of data. We constantly review our management systems and technologies to maintain their effectiveness against an increasing range of threats facing the digital world.

Our customers

Every year, we commission a customer listening program, the 'Tell Me' survey. This includes interviews with customers who rate their satisfaction with various aspects of our business and provide feedback on their vision and challenges. 


We have over 3,000 engineers based in 30 research and software development centers. With their expertise and dedication we submit a large number of patent applications for new innovations every year. We also encourage all employees to submit their ideas and suggestions through the Business Innovation Garage.  

Our central market research team examines consumer topics of compelling interest to our customers. In 2016, Gemalto's Ideas Hub – an online community gathering of UK and US consumers – tested new concepts to generate in-depth consumer insights. We engaged members to explore end-users' appetites for a wide range of innovative solutions focused on mobility, security and payment.

Managing our business

Risk management is one of our core responsibilities. We have robust crisis management and business continuity response plans in place, supported by over 140 crisis management leaders worldwide who are regularly trained through simulation exercises.

Our supply chain

We work closely with our suppliers to create a high-quality, reliable supply chain that meets our high ethical standards. In 2016, we carried out 18 audits around the world with a particular focus on subcontractors and sensitive activities.

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