Even the process at the point of sale is improving as consumers become familiar with chip cards. It’s not the speed of a swipe, but it’s better.
Best of all, both MasterCard and Visa are reporting that chip cards are reducing counterfeit card fraud as intended. Visa reported a 47 percent decrease in fraud compared to the same month last year. And MasterCard said April saw a drop in fraud of 54 percent versus the same month last year.
NOW WHAT? SPEED IT UP!
The issue before the payment industry at this point is what comes next? Consumers are becoming accustomed to a payment experience that is still slower and more cumbersome—albeit more secure—than what they were used to. In a world where consumer experiences almost uniformly improve with each new technology, why is payments taking a step backwards?
For issuers and their cardholders, the answer to that last question is that it doesn’t have to be that way. Because of what comes next: contactless EMV payments.
Contactless, or tap-and-pay, cards give consumers the same security as an EMV transaction, but transmit the information with a wave of the card. There is no more inserting, less waiting, and no concern about leaving the card in the POS terminal. Transaction times are reduced from 7 to 10 seconds down to nearly instant.
Along with a faster transaction time, contactless cards lack a learning curve: consumers don’t have to learn a new process, load any information or involve another device. And unlike mobile payments, the form factor is the same as their regular plastic card but with the ability to tap, pay and be on their way. Plus, the technology required to accept contactless payments is already in market thanks to the EMV transition.
CONTACTLESS CARDS ARE A BOON FOR ISSUERS
While not a new technology, contactless has increased in popularity in many markets. In the U.K., contactless cards have grown from around 50 million cards issued in September 2014, to just under 100 million contactless cards. With that doubling of cards in the market, spending on those cards has increased nearly nine times—from £250 million to more than £2.2 billion. For issuers, that means more spend on those cards.
As issuers strive to deliver a better experience to their cardholders to gain top-of-wallet status, we’re beginning to see more U.S. issuers offer “dual-interface” cards capable of both insert as well as tap-and-pay chip transactions. New Costco cards issued by Citi are a prominent example. However, those numbers are still small, and issuers have much to gain from a first-mover advantage in providing a better, faster experience to cardholders.
The hard part of the EMV transition is over, but in its place we’re left with a feeling that the payment experience could be better. The good news is that contactless offers a better experience, one that leverages the earlier efforts and investment made during the transition to chip cards. Now it’s just a matter of issuers deciding to take advantage of that ‘something better’.