• Gemalto is now part of the Thales Group, find out more.

In-branch banking - Self-service solutions for an enhanced branch experience


 

​​​In-branch banking in the digital age

Part of our broad service portfolio, we supply banks with self-service solutions to improve the customer experience by reinforcing the interactive media journey.

From enrollment and card customization to PIN code management and card issuance, the digital transformation is also available to your customers when they visit their local branch.

A next-generation branch customer journey​

Our self-service solutions can provide significant efficiency gains for your branches and improve the end-user experience, boosting the adoption of new online services.

A next Generation branch customer journey

​​​​The success of your branch strategy

You know that adopting a totally branchless model may not be the right solution because customers value branch interactions. Over 60% favor face-to-face interaction with their bank according to the 2019 Accenture's Global financial services consumer study

These self-service kiosks can represent the complementary link to a multi-modal integrated approach to your branch model with:

  • Continuity - uptake is built up around the continuity of service
  • Something visible and tangible – to encourage uptake especially for environments where the internet and digital technology have not reached the deployment critical mass or those users who never use a mobile app or website to contact their bank

A route to value-addition

You know the importance of the human touch in the digital age.

These kiosks can also be attended with an assistant and it is then all the simpler for your customers to be served and discover the range of new services available - the points of reference are thus acquired and the necessary learning has taken place.


 A modular, ‘a la carte’ journey

  • “I always like to add a personal touch to everything in my life…”


    Get a new bank card with your personally chosen photo that’s issued instantly using the kiosk.

    Watch video

  • “My friends say I live to shop – which isn’t far from the truth... “


    Get a new active card and get it now!

    Watch video

  • “I think it’s fair to say that I have a mobile-powered lifestyle...”


    Get a digital card ready to be used with your mobile phone from the kiosk.

    Watch video

 Documents

  • Next Gen In-Branch Services

    Next Gen In-Branch Services

    Deliver meaningful experiences by digitizing your bank branch services to meet the demands of a new generation of customers.

    Download the brochure [PDF - 1.5mb]