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Citizen enrollment and voter registration solutions: Processes you can trust

​​​​​​​​​​​​Enrollment is a first and critical step to ensure secure and reliable population registration, voter registration or citizen enrollment before issuing trusted identity documents. 

A field-proven, robust and flexible enrollment solution is key for such large scale government initiatives. Now you can mobilize Gemalto biometric registration solutions and experienced service teams to support your project.  

Our customers trust us to deliver. So you can.​​

Registration you can trust

In today's environment, authorities face numerous challenges. Enrollment is the moment when the primary document that proves an individual's identity, such as a new ePassport, national identity card, driver's license or voter ID, is created. 

There can be no room for error. 

For official documents, the use of biometrics and face-to-face live enrollment processes are essential. From citizen registration appointments right through to delivery, Gemalto can help you streamline the enrollment process - bringing greater convenience to citizens and guaranteeing the quality of data capture.

The Gemalto Enrollment Solution is designed to provide:

  • Fast enrollment and easy to use software
    • Clear and easy to use interface
    • Guidance for enrollment officers at every step
    • Warnings and dashboard available
    • Data retrieval from reading identity documents or connecting to a back-end system using legacy database
  • High-quality biometric data capture
    • Multi – biometric capture: face, fingerprints, iris, signature
    • Immediate ICAO or other quality checks 
    • Ensure the best quality photo for printing
    • Ensure optimum biometric capture for subsequent nationwide identification
    • AFIS or ABIS
  • Flexibility
    • Easy modification of enrollment workflow
    • Various types of biometrics and peripherals supported to allow optimum project flexibility
    • Various form factors supported - from mobile kits to kiosk enrollment
  • Security 
    • Guarantee confidentiality of applicant's data during enrollment and/or transfer to central systems with secure encryption mechanisms
    • Prevent unauthorized access and misuse of the application by applying user roles and segregating rights
    • Track activity via logs and audit reports



Reap the benefits of enrollment best practices

Gemalto will provide the right team and partners throughout your project: from consulting, specification workshops, development, and training to the deployment and support of enrollment centers countrywide.

Gemalto's expertise in providing end-to-end biometric enrollment solutions and services have been proven in numerous projects worldwide. 

Typically, our customers have renewed their confidence in Gemalto's solutions and expertise by commissioning further projects. 

Examples include the Democratic Republic of the Congo, Gabon, Oman, Burkina Faso, Benin, the Philippines or Sweden.

Gemalto's experience is a key asset for the success of your project:

  • Leverage best practices with Gemalto, drawing on our involvement in over 20 national enrollment programs worldwide
  • Mobilize our experienced service teams and established network of partners to support your program

In other words, our teams will save you time and effort.

There's more.

Gemalto will do more than simply listen.

We'll make sure that the solution is shaped precisely to your unique requirements.

Committed to meeting your deadlines

Enrollment programs very often require partners with extensive industrial strength and buying power. Gemalto has the global resources necessary to provide a genuine one-stop-shop for even the most complex programs. 

Our local project management, industrial and logistics teams offer the capabilities and commitment needed to meet the tightest of timescales.

Tailored services are provided through a network of dedicated support and maintenance teams that specialize in government program solutions. 

On-site technical assistance is also proposed, particularly to support our customers during deployment phases or in the first months of operation.

Public-Private Partnership

PPP may constitute a cost-efficient means of accelerating your enrollment of the registration project. 

It is a partnership. Success will only be realized if both parties are committed for the long term.

Choosing the right partner remains a major challenge. Proven expertise, knowledge of the country, and long term financial credibility are the defining features of an ideal candidate. 

With more than 30 years of experience in identity solution integration, Gemalto is a stable and reliable system integrator for your identity project. 

We'll be glad to know more about your project. Contact for more information on Public-Private Partnership models.

Get results from your solution

Here are a few examples of government projects that illustrate the wide variety of technologies and form factors employed by Gemalto to support the enrollment of citizens for identity documents, passports, driving licenses, health care, voter registration or civil registries.



Millions of Guineans voted peacefully on Sunday, October 11, 2015. In September 2014, the Guinea Konackry Electoral Commission issued a tender to revise the electoral register and ensure unique voter registration to allow fair elections in October 2015. This included the use of 2,700 Mobile Enrollment kits ​to register citizens throughout the country, reaching even the remotest areas. 

It also involved hiring and training 5,000 operators to perform enrollment operations. 

There's more.

Gemalto delivered a back-end solution comprising an Automatic Fingerprint Identification System (AFIS) to ensure the unique registration of citizens before issuing voter lists.

Read m​ore​


In October 2002, the Sultanate and the Royal Oman Police (ROP) launched a project to deploy a smart card-based national ID program. 

The core objectives were to modernize the National Registry System (NRS), simplify and speed up administrative processes, provide better quality public services to Omani citizens and residents, promote the use of IT technology, and achieve enhanced homeland security. 

Since 2002, the Royal Oman Police has regularly confirmed their trust in Gemalto. Another 11 registration centers have been opened in 2015 and 22 in 2016.


In March 2011, the Swedish National Police Board (Rikspolisstyrelsen), acting on behalf of the Swedish Police, the Ministry of Foreign Affairs and the Swedish Migration Board, renewed its five-year agreement for travel documents. 

Gemalto manages the end-to-end delivery process, including the live enrollment solution in Sweden and the production of all secure Swedish passports, as well as operating the issuance service. 

Gemalto provided over 250 kiosks to instantly capture the holder's photograph, fingerprints, and signature. The system currently manages one million enrollments every year. 

In​​ 2012, the Swedish Transport Administration (Trafikverket) has also deployed over 40 self-service kiosks for faster enrollment and renewal processes.



In February 2016, the first Peruvian biometric passports were delivered in Lima. 

The passport incorporates new security features that will enhance the security of the document. It meets rigorous international standards and is now one of the most secure passports in the world. 

Gemalto ensures the implementation of the complete credentials system, with the creation of 20 enrollment offices throughout Peru, incorporating over 240 enrollment stations. The company secures citizen enrollment including an Automated Fingerprint Identification System (AFIS), public key infrastructure (PKI) services, ePassport personalization, a contingency data center plus quality and access control across the entire biometric passport ecosystem.



As of spring 2016, Gemalto is supplying its polycarbonate contactless eID cards along with a comprehensive suite of enrollment, card personalization and issuance solutions for the reliable management of all processes.

Gemalto also supplies the Automated Fingerprint Identification Systems ( AFIS​) necessary for this project to guarantee that the principle of one identity-one person is maintained.

The enrollment system is being deployed in 100 civil registry and passport offices, enabling MOI staff to capture the personal and biometric data of citizens for duplication-free entry onto the National Registry.



Aadhaar started back in 2009, and the basic concept is simple. 

Biographic and biometric data are captured from all Indian residents aged over 18. This means name, date of birth, gender, address, a photograph, and ten fingerprint and two iris scans.

Each resident is then issued with their own, unique 12-digit Aadhaar number. 

 In the search for biometric enrolment solutions capable of capturing fingerprint and iris scans from over one billion people, the Indian authorities turned in particular to 3M Cogent– now a Gemalto company for Aadhaar enrollment​.

Tools supplied included the CS 500e lightweight ten-print scanner

As well as being certified by the UIDAI, this proven fingerprint scanner is compliant with NIST and FBI standards. The Aadhaar program utilizes the CIS 202 Dual Iris Capture Scanner.

As the name suggests, this is capable of simultaneously capturing dual irises. It is unaffected by ambient lighting, and other key features include liveness detection.

For authentication, Gemalto is supplying its highly portable CSD200​i

It is a single-digit (one finger) optical fingerprint scanner with a durable compact casing. Powered by USB 2.0, the connection allows for easy integration with applications. It eliminates excess cables and the need for an image capture board. This fingerprint scanner is ideal for network biometric authentication.​