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Hukoomi : eGovernment services in Qatar

Hukoomi, Qatar’s official e-Government portal now includes over 1,400 services and over 650 can be completed online by businesses, citizens and residents, visitors, businesses, and civil servants.

Understand Qatar's eGovernment vision and discover Hukoomi in this video.


1,400 Hukoomi services on​​line

Qatar is a Middle East state in the gulf region with a fast-growing population of over 2,7m people in 2019. 

This thriving and influential country has been a pioneer in creating a modern and efficient public sector. 

Central to Qatar's remodeling of government services is Hukoomi portal, the official online information and e-services web site of the Government of Qatar. 

Over 1,400 Hukoomi services are at the fingertips of those who work, live and visit Qatar with a single sign on. 

The best part?

Over 650 services are personalized and transactional. They use strong electronic identification, authentication and signature.

Leveraging the national ID cards​

As an Identity Provider, the Ministry of Information and Communication Technology (ictQATAR) is a centerpiece to the transformation of eGovernment services. 

Qatar decided to exploit the country's national ID smart card capability of identification and authentication of citizens on its e-Government portal. 

To improve the end user experience and broaden access to the portal, in early 2014, ictQatar introduced a solution for eGovernment services​ : Gemalto Government Digital Identity Services​​.

Users can now digitally sign online documents and application forms by using their eID.
A simple mouse click at connection activates the secure authentication process. Once connected, the user can access any of the various online services thanks to Single Sign On. 

Hukoomi 3 launch in 2017

In March 2017, the new generation of e-government portal Hukoomi 3 was launched. The new generation of e-government portal offers users over  650 different transactions from home and supports accessible all mobile phones, as tablets and desktops.

Hukoomi Qatar : strong growth in 2018

The continuous rise in visits and page views reflects the success and usefulness of Hukoomi services.

Over 1.84 million visitors accessed Hukoomi portal during the January-September 2018 period for close to 9 million page views. Over August 2017, September 2018 showed a robust +24% in visitors and 31% in page views according to Peninsula Qatar.

Top 5 transational eGov services in August 2018 included:

  1. Healthcare: online registration for the Medical Commission 
  2. Tax : CPGA income account
  3. Healthcare : health card renewals 
  4. Business : Palm import license
  5. Payment:  e-payment for tender documents.

According to the 2018 United Nations eGov benchmark, Qatar has a high level of interaction index.

1292% growth since 2014

On 13 June 2019, The Ministry of Transport and Communications announced that Qatar's e-Government has grown by 1292% since 2014. 

The numbers of digital government services grew from  from 194 to 2,700 in the same period for more efficiency, transparency and openness.

Qatar e-Government 2020 Strategy

This initiative is perfectly in line with Qatar's e-Government 2020 strategy.

In 2013, H.E. Prime Minister Sheikh Abdullah bin Nasser bin Khalifa Al Thani identified e-Government as a priority. He created a Steering Committee, spearheaded by the Ministry of Information and Communications Technology and composed of 8 of the largest ministries. 

The Committee was charged with developing and guiding the implementation of a nationwide e-Government strategy. Qatar e-Government 2020 is the result of the Committee’s efforts. 

The strategy, outlined in this document, has one overarching vision -- ”All individuals and businesses will benefit from connecting online with Qatar’s more open and efficient government”.