Gemalto's advanced ID document verification service for a major MNO in North America


​Identity fraud

A major Mobile Network Operator faced a problem in which falsified ID documents were being used for new phone activations, leading to massive financial losses per year

Gemalto´s solution reduces ID fraud and improves customer service

The MNO chose Gemalto's High Security solution to reduce retail fraud, automate data capture and improve customer service, using specialized full page document readers capable of white, infra-red and ultra violet scanning of security features. 

 

Document reader

Gemalto's specialized full page reader

  • Reads and authenticates multiple document types
  • Fast, accurate document processing
  • Easy operation and maintenance
  • Maximum flexibility in systems integration​

The results: a streamlined customer acquisition process

ID Authentication can handle the IDs specified by the customer. It enables speedy processing.

It's precise, while also accommodating minute variations in legitimate IDs, keeping false rejects to a minimum. Data capture reduces data entry errors. Greater efficiency means less time doing data input, more time spent upselling features and services.