In Passenger IT Trends Survey – a 2017 report from air transport communications and IT specialists SITA – research showed that 57% of passengers would use biometrics instead of a passport or boarding pass at airport border control.
These findings dovetail with figures from SITA's Airport IT Trends Survey conducted a year previously, which found that one of the top investment priorities for 59% of airports is speeding up passenger processing.
For airlines, there is the potential to ensure more flights board and take off on time, thereby reducing costly delays and pleasing customers. Troy Warfield, BA's Director of Customer Experience, says: "Our customers have told us that they want the ability to simplify and speed up their journeys through the airport. The addition of self-boarding gates, along with self-serve bag drop points, are just two of the ways in which we are investing in areas our customers value most."
With passengers, airport operators and airlines alike all seeking the easiest, quickest and safest journey through an airport terminal, it seems inevitable that biometrics will be a part of the airport journey of tomorrow.
Our infographic (below) explains more about how biometric technology can be used to create a smoother, speedier experience for passengers.
Source: Gemalto Fly to Gate solution, in collaboration with IER (a leading designer of solutions that improve the flow of goods and people)