Product Support


Product Support site

For Product support, please connect to https://supportportal.gemalto.com.

What has changed

http://support.gemalto.com has been replaced by https://supportportal.gemalto.com.  In addition some older pages from our former Product catalog also redirect here.

On top of offering the usual driver download and knowledge base pages, the new website allows customers with a support contract to log in, open cases, return products, download new versions, etc.

The Support Portal gathers a much wider variety of products which have been sorted by business line (Authentication, Digital banking, Encryption, Hardware Security Modules, High Speed Encryption and Software Monetization). 

The most visited pages on the Support Website and product catalog are accessible here:

Popular product shortcuts

   
IDBridge CT30 (legacy name: PC USB TR and PC TWIN) Read More
Ezio Shield Pro Read More
IDBridge K30 / IDBridge K50 (legacy name: USB Shell Token v2 and v3 - GemPC Key) Read More
IDGo 800 Mobile SDK v3.1.0 - Android Read More
IDGo 800 Mobile SDK v2.1.1 - iOS Read More
IDBridge CT30 (legacy name = PC USB TR) Read More
IDBridge CT510 (legacy name = PC Express) Read More
IDBridge CT510 (legacy name = PC Express) Read More
IDBridge CT700/710 (legacy name = PC Pinpad) Read More

 

If you have any support questions feel free to go to our Contact Us page.